Terms & Policies

Terms of Service

Welcome to Golden House UK (“we,” “us,” “our”). These Terms of Service govern your access to and use of our website located at golden-house.uk (the “Site”) and any related services (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.

Disclaimer

The content and materials on this Site are provided for general informational purposes only. We make no warranties or representations about the accuracy, completeness, reliability, or suitability of the information. All property listings, images, descriptions, and other content are subject to change without notice.

Your use of the Services is at your own risk. We do not guarantee that the Site will be uninterrupted, error-free, or secure. We disclaim all liability for any direct or indirect loss or damages arising from your use of the Site, including system failures, data loss, or unauthorized access.

1. Eligibility

You must be at least 18 years old and have full legal capacity to enter into binding contracts to use our Services.

2. Account Registration & Security

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for safeguarding your password and any activities under your account.

3. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose;
  • Upload or distribute viruses or malicious code;
  • Interfere with security-related features;
  • Engage in any form of spamming, phishing, or harassment.

4. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.

5. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services, even if we have been advised of the possibility of such damages.

6. Indemnification

You agree to indemnify, defend, and hold harmless Golden House UK, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Services or violation of these Terms.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Terms of Use – Generate Contract PDF

By using the “Generate Contract PDF” feature (“the Service”), you agree to the following terms in addition to our general Terms of Service:

1. Disclaimer and Limitation of Liability

The Service is provided “as is” without any warranties, representations, or guarantees, whether express or implied. We accept no liability whatsoever for any loss, damage, cost, or expense resulting from your use of the Service. You use the Service entirely at your own risk.

2. No Storage of Generated PDFs

The Service does not store any generated PDF. You are solely responsible for downloading, saving, and securely storing any PDF you create. We cannot retrieve or reissue your PDF after it has been generated.

3. User Responsibility

You are solely responsible for ensuring that any generated PDF meets your needs and complies with applicable laws or regulations. The Service does not constitute legal advice.

4. Governing Law

These specific terms are governed by and construed in accordance with the laws of England and Wales.

Privacy Policy (GDPR Compliant)

This Privacy Policy explains how Golden House UK collects, uses, discloses, and protects your personal data in accordance with the UK GDPR and Data Protection Act 2018.

1. Data Controller

Golden House UK Ltd is the data controller. Contact us at privacy@golden-house.uk or at 123 Property Lane, London, UK.

2. Personal Data We Collect

  • Identification data (name, date of birth)
  • Contact information (email, phone number, address)
  • Property preferences and search history
  • Payment details (processed via secure third-party gateways)

3. Lawful Basis for Processing

  • Contract: To fulfil our agreement with you.
  • Legitimate interests: To improve our Services and protect against fraud.
  • Consent: Where required, for marketing and cookies.

4. Data Subject Rights

  • Access your personal data;
  • Rectify inaccurate data;
  • Erase or restrict processing;
  • Object to processing or withdraw consent;
  • Data portability;
  • Lodge a complaint with the ICO.

5. Data Retention

We retain personal data only as long as necessary for the purposes described, legal obligations, or to resolve disputes. Generally, we delete inactive accounts after 5 years.

6. Data Security

We implement appropriate technical and organisational measures to secure your data, including encryption and restricted access controls.

Cookie Policy

We use cookies and similar technologies to provide essential functionality, analyse site usage, and support marketing efforts.

1. Types of Cookies

  • Essential: Required for site operation.
  • Analytics: Help us understand user behaviour.
  • Marketing: Track users to deliver targeted ads.

2. Consent & Management

On your first visit, you will be asked to consent to non-essential cookies. You may manage or withdraw your consent at any time.

3. Third-Party Cookies

We may allow third parties (e.g., analytics and advertising partners) to place cookies. Their cookies are subject to their own policies.